At TERRAVITA, we value your trust; which is why we rely on best-in-class standards for all transactions and customer information privacy on our website.
COLLECTION OF CUSTOMER INFORMATION
When you use our website, we collect and store your personal information provided by you from time to time. It may be when you register on the website, OR when you reach us via phone, email, chat, etc. OR when you fill an entry to participate in any contest, promotion or survey, etc.
As a result, “Personal Information” may include although not limiting to your name, e-mail and postal addresses, phone number(s), birthdays, age, gender, credit/debit card information, IP addresses, product interest information and in certain circumstances, your opinions, preferences, names and details of friends, etc.
When you visit our website, our social media platforms, you agree and confirm that we may also collect certain information about your device or usage by automated means or by using technologies such as cookies and web server logs.
We may also record your product interests and acquire information about you from our present and/or future affiliates.
By doing so we aim to provide you a safe, efficient and customized experience. Our website is to be used by adults only i.e. those above the age of 18 years. If you are not an adult, while you may go through our website, you should not make a purchase, register, or submit personal information to us. We or our affiliates do not knowingly collect information from minors. In an event of default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of wrongful use by the minor.
USE OF INFORMATION
TERRAVITA may use your information collected to:
Send the products that as per your orders placed,
Process gift card transactions,
Help us understand your shopping preferences and buying behavior,
Conduct research to assist us in measuring our product performance, customer services, and to help us improve your shopping experiences and product offerings in general,
Send communication-related to offers and order updates via e-mail, SMS, and social media channels. This is optional, you may choose to unsubscribe at any time.
In case you do not give consent to this, such use of data is withdrawn in the future, we will stop collecting such data but continue to store and use it for internal purposes to further improve our services.
SHARING OF INFORMATION
We shall access your information with the below:
Our affiliates: The service providers performing services on our behalf for the customers. However, these service providers are not authorized to use/disclose such information except if necessary to perform services on our behalf or comply with legal requirements;
Other third parties: With your permission (Mobile applications may share information and market to you basis the information collected through their app with other users).
We would never rent or sell your information to any third party; unless we plan to merge/sell all or partial of our business to another business entity. This business entity may collect, use or disclose such information for the purposes of evaluating the proposed transaction or for operating and managing the affairs of the acquired business or for other purposes identified in this Policy.
We reserve the right to disclose any information that may be required to be mandatorily disclosed under applicable law or where the disclosure is necessary to comply with any legal obligation or to law enforcement authorities or other government officials, without prior notice or consent of the site / app user.
Our website may link to other websites which may collect information about you. In such an event, TERRAVITA will not be held responsible for the privacy practices or the content of those linked websites.
Our website has strict security measures to protect against any loss, misuse of the information under our control. In case you change or access your account information, we suggest the use of a secure server. Once your information is with us we adhere to strict security guidelines, protecting it against unauthorized access.
RETENTION OF INFORMATION
However, Ethos LifeSciences Pvt Ltd shall not be responsible for indirect, consequential loss or claims, damages that you may suffer due to the loss of any information submitted by you on this website including but not limited to the information with respect to your credit card, debit card, bank details or representations made by any advertisers and sponsors on this website. You accept sole responsibility and risk associated with the use and results of this website material, irrespective of the purpose to which such use or results are applied.
We endeavor to keep your information secure, updated, and accurate in the best way possible as it may be necessary for the purpose it was collected. We value the importance of your information shared with us and therefore we take all measures and precautions to keep it safe and secure and to prevent any unauthorized access to or misuse of the same.
However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of the information by any third party.
OPTION TO OPT-OUT
We give all our users the option to opt-out of receiving communication (promotional, marketing-related) from us on behalf of our partners, once you register on the website. If you wish to remove your contact information from all lists and newsletters, you may choose to unsubscribe.
WITHDRAWAL OF CONSENT
If you have consented allowing the website to collect, use and/or disclosure of your information, you may withdraw the same at any time by communicating to us.
Ethos LifeSciences Pvt. Ltd. shall only be liable for the direct losses suffered by you as a result of access or use of this website, subject to the maximum limit of the amount paid by you for the purchase of the respective products from this website.
Notwithstanding anything contained elsewhere terravita.in shall not at all be liable to you /third party for any direct and/or indirect damages, claims, losses including loss of profits, loss of business or indirect, consequential or punitive damages, whatsoever in connection with the provision or use of Information hereunder including the usage of this website.
GRIEVANCE REDRESSAL & DISPUTE RESOLUTION
In case of any queries please reach us:
Between Monday - Friday 9am - 6 pm IST
Customer Service Desk
E-mail id: email@example.com
Phone/Whatsapp: +91 8591972187